INFORMATION WE COLLECT
When you use or otherwise access the Services, we collect information in multiple ways, including when you provide information directly to us, and when we passively collect information from your browser or device (e.g., by logging how you interact with our Services). While you are under no obligation to provide us with such information, should you choose to withhold such information, we may not be able to provide you with some or all the Services.
- Information That You Provide Directly to Us:
At the time of registration, when creating a fundraiser, and for setting up withdrawals, we collect your contact details (such as name and email address), zip code, country, your phone number (for purposes of multi-factor authentication and to send you important messages) and any information you choose to provide us. When you register for our Services or open an account, we collect your email address and login details, your pin code, your country, your phone number (for purposes of multi-factor authentication and to provide you with important messages) and any information you choose to provide us (such as a profile picture).
When you create a fundraiser on the Platform, we collect the information you choose to provide us in relation to your fundraiser and we display it through our Platform. These include a fundraiser title, fundraiser category, images, and your fundraiser goal(s). You might choose to provide us with information relating to third parties by organizing a fundraiser for a family member or friend, and in doing so, you disclose the name or circumstances of that family member or friend. By providing information in a fundraiser, you consent to our collection, storage and use of your data. If you upload personal data related to third parties, you acknowledge and agree that you have the authority of the relevant third parties for us to access and use the relevant data and that you have notified the third parties and informed them of how their information is collected and used by DocWorld to provide the Services. We reserve the right to identify you as the person who has made the referral in any messages that are sent to them. Our payment processors also collect and maintain information related to your withdrawal of funds from any fundraiser.
- Public Communications:
You can post comments, feedbacks and thank you notes and communicate with other users on our platform. Any content posted by you will be available to public by default. Any information that is disclosed in these areas becomes public information for both us and other users to use and share. Avoid sharing personal data unless you intend for that data to become public. Please be considerate and respectful of others while using the community to share your opinions. We reserve the right, but do not have the obligation, to review and monitor such posting or any other content on our Services, and to remove postings or content that may be viewed as inappropriate or offensive to others.
- Communications to DocWorld:
You may contact us via a contact form, email, by chat services or by other means (for questions about our Services, customer support, or to let us know your ideas for new products or modifications to existing products). You may also choose to respond to surveys that we send out, or queries about your fundraisers. When you do so, we collect the information you choose to provide us, such as your contact details, any images you choose to upload and the contents and nature of your message. We would ask that you take care not to send financial information or other sensitive personal data to us through our chat services or other means unless we ask you specifically for that data as part of providing our Service to you. When you provide such information to us directly, you consent to the processing of this data by DocWorld and/or our service providers.
- Sensitive information:
You can also provide us with information about yourself or third parties that is considered sensitive, such as political opinions, health information or religious beliefs. If you post this information in a fundraiser, you choose to provide such information to be published publicly in relation to your fundraiser, donation or otherwise. When you provide such information to us directly, you consent to the processing of this data by DocWorld and/or its service providers.
- Information That is Passively or Automatically Collected:
- Device & Usage Information:
When you interact with DocWorld through the Services, we automatically receive and store certain information from devices that you use to access the Services. This information is collected passively by using various technologies and includes the type of internet browser or mobile device you use, any website from which you have come to the Services, your operating system, and location data through an IP address that identifies the city and state where you logged into the Platform or your precise geo-location if you have permitted your mobile device to provide that information to us. DocWorld either stores such information itself or such information is included in databases owned and maintained by DocWorld, and/or its agents or service providers.
- Location Information:
When you use the Services to organize a fundraiser, the Services request that you provide your zip code, city or town, and state or province of residence.
- Cookies and Other Electronic Technologies:
- Type of Cookies
- Information to and from Social Networking Services
- Type of Cookies
We use third-party web analytics services on our Services, such as those of Google Analytics, to help us analyze how users use the Services, including by noting the third-party website from which you arrive and providing certain features to you. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. This information can be used to place interest-based advertisements on the Platform.
- Your Cookie Preferences
Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.
OUR USE OF INFORMATION COLLECTED
DocWorld uses the information collected from the Services in a manner that is consistent with this Policy. We use the information that you provide (or otherwise permit the Services to access) for the following purposes:
- Communicating With You
We use the information we collect to contact you for administrative purposes, send updates on events, communications relating to products and services offered by us and by third parties, and communications about services we believe will be of interest to you.
- Mobile Services:
If you access the Services through a mobile device and if you have chosen to provide us with your mobile number, or other electronic means to your mobile device, you agree that we can communicate with you regarding your DocWorld account by SMS, MMS, text message. Please note that your wireless service carrier’s standard charges, data rates, and other fees may apply where you access the Services through a mobile device. In addition, downloading, installing, or using certain Services on a mobile device may be prohibited or restricted by your carrier, and not all Services may work with all carriers or devices.
- Providing the Services
We use the information we collect to operate, maintain, and provide our Services such as enabling access to the Platform, customer support or to complete transactions.
- Security and Fraud Prevention
We use the information we collect to secure our Services and to verify identity, prevent fraud, and to continually improve these aspects of our Services.
- Analytics, Research and Product Development
We use the information we collect to analyze data usage trends and preferences to improve the accuracy, effectiveness, security, usability, or popularity of our Services. We further use data in connection with our research on our customer demographics, interests, and behavior.
We use the information we collect, such as device identifiers, to learn how users interact with our Services to personalize the content of our Services, such as customizing the language and fundraisers on our homepage based on your location.
We use the information we collect to defend our legal rights, comply with state, local, federal, or international laws, and enforce our Terms of Service and this Policy.
RETENTION OF YOUR INFORMATION
We retain your information for as long as we deem necessary for the purpose for which that information was collected and for our legitimate business operations; provided, however, that your information is only retained to the extent permitted or required by applicable laws. When we no longer need to retain your information, we will take reasonable steps to remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it in accordance with our internal document retention policies.
YOUR RIGHTS AND CHOICES
You can access and correct certain information about yourself by visiting the “Account Settings” portion of our Platform. You can control whether certain information you post to the Services is publicly available to others by adjusting the settings in your account. If that information is inaccurate, please let us know and we will endeavor to make the necessary amendments, erase, or block the relevant information as you request.
Your access to and use of the Services is subject to DocWorld’s Terms of Service and such other terms, which may be made available to you in connection with your use of the Services.
DocWorld reserves the right to update or modify this Policy at any time and from time to time. We will notify you of any updates or changes we make to this Policy. If you disagree with our revisions to the Policy, you can deactivate your account or discontinue the use of our Services. Please review this Policy periodically for any updates or changes to this Policy.
You may contact us if you have any questions about this Policy or the information practices of the Services.